Frequently Asked Questions
Assistance and information regarding your Ann Demeulemeester experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I ensure I select the correct size?
Detailed size guides are available on each product page. Our collections typically follow Italian sizing; for specific measurements, please contact our customer service team.
Are duties and taxes included in the total price?
For most international destinations, duties and taxes are calculated at checkout. Please refer to our Shipping page for a specific list of DDP (Delivery Duty Paid) countries.